Report a security vulnerability
The security of our devices and software matters to us. If you believe you have found a security vulnerability in an OKM product – firmware, PC software or app – please report it to:
Please include
- affected product and serial number
- firmware or software version
- a description of the vulnerability and how to reproduce it
- your contact details for follow-up questions
What you can expect from us
We will acknowledge receipt of your report within two business days, review it confidentially and keep you informed about the next steps. As soon as an update is available, we will notify affected customers.
Please note
Do not publish any details until we have been able to fix the vulnerability. Do not access third-party data and do not interfere with our customers' devices.
For technical questions, defects or repairs, please contact our support team.